FAQs
We take the hassle out of furnishing properties. Delivery and installation Is built into the price and everything comes pre-assembled, Our teams will place your furniture in the desired locations and dispose of any rubbish.
Our bedroom furniture is made exclusively for us, all the furniture is 18mm thick with soft close hinges, reinforced metal box drawers and absolutely no cardboard. All our furniture comes with a 3-year warranty.
No, all packages can be customised, they are purely there to offer guidance.
Yes, we have a very close working relationship with our supplier so items can be made to bespoke dimensions.
We also make 99% of our sofas in house so bespoke measurements are no problem.
Give us a call or drop us an email, our website is not e-commerce because we offer such a bespoke service. Our team will be able to assist with any questions you may have as well as offering you advice on our product ranges.
We accept payment via Bacs and we accept all major credit cards. We also accept finance; the lenders we use are as below;
Culbone Finance
Andrew Southwood | andrew@culbonefinance.co.uk
Cash Flow Leasing
Claire Saunders | sales@cashflowleasing.co.uk
Landlord Smart
admin@landlordsmart.co.uk
Amplo Leasing
Matthew Timms | matt@amplocommercialfinance.co.uk | 07792 977 187
Universal Leasing
Peter Stephens | peter.stephens@universal-leasing.co.uk | 01920 823749
All invoices must be paid prior to delivery or the delivery will be rearranged.
If a refurb is delayed please let us know as soon as possible so we can reschedule, we require five working days noticed to rearrange a delivery. If our teams get to site and cannot install the furniture you may have to pay a redelivery charge. If your property is almost complete we can deliver as long as the paint on the walls is dry and the carpets are installed.
If you are happy to take delivery of the items when the property is not ready the furniture will remain wrapped and packaged to prevent from any damage whilst work is taking place. It is then the client’s responsibility to make sure the furniture is installed. Our delivery team will present the contact on site with a Waiver highlighting how to protect the items and install them yourself when the property is ready.
If you cannot get to site on the day of delivery clients can leave a key in a lock box and inform the office of the code, they team will lock up and put the key back when leaving.